When it comes to permissions in ZERO, there are five different permission levels (or "roles"):


Administrator: Admins have full control over the account and have the highest level of permissions in ZERO. Admins can:

  • Access ALL admin controls (gear icon in upper right corner). Examples: provisioning the overall settings for the account, creating and managing teams, creating and managing users, creating and managing form templates and schedules, creating and managing API keys, Kiosks, etc.;

  • Perform ANY action across the entire platform. There are no restrictions on what Admins can do in ZERO.

Team Lead: Team Leads have control over everything that happens inside their specific team(s). Teams Leads can: 

  • Create teams and manage people in their teams;

  • Create locations and manage people in their locations;

  • Create and manage alerts relevant for their teams;

  • Perform any action on any post, regardless if they were the original author or not (close/reopen, comment, assign, share, edit, move, export, delete, etc.).

Member: Member is the default role in ZERO. Members can: 

  • Perform all actions on posts in the Feed (create, close/reopen, comment, assign, export), but they can only share, edit, move, or delete a post if they are the original author of the post (i.e., they have no ability to modify any other users' posts in any way or perform any Admin or team management functions).

Contributor: Contributors can do everything a Member can do, except they can only access posts that (1) they've created (2) they've been assigned to or (3) they've been subscribed to. Contributors do not have default access to all posts in the Feed like Members do.

Viewer: Viewers have the lowest level of permissions in ZERO. They have view-only access to the teams where they've been assigned, and therefore have no ability to perform any actions in ZERO.